Shipping Policy
At DECORATIQ, we value every single customer. Our top priority is making sure the items get delivered to our customers in the shortest time. Normally you will receive your order in 4 - 40 business days from the date that it is placed.
WORLDWIDE SHIPPING
We offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
PAYMENT CONFIRMATION
A confirmation email will be sent to you once the order is authorized and verified. Once the payment is verified, the order cannot be canceled or changed within this sort of time. However, we will do our best to support your request.
PROCESSING TIME
It normally takes 1-5 business days to process your order. Please note that holidays & weekends are not included. If items are prepared in 24 hours in your order, we can ship them in one day.
SHIPPING OPTIONS AND TIMES
DECORATIQ has a few warehouses located in the United States, Europe, and China. We offer the best quality trackable shipping solution. We provide shipping from our warehouses by UPS/FEDEX/DHL and USPS. Shipment takes approximately 3-40 business days to reach destination countries. Once your order is shipped out, an email notification with an international tracking number will be sent to you.
Keep in mind that we ship item(s) as soon as they’re available, and we have multiple warehouses in the world that stock different products. So if there’s more than one item in your order, you may receive the items separately (at no extra charge). We’ll send you a separate email confirming the shipment along with tracking numbers.
Shipping time varies by location. These are our estimated delivery times after your order has been processed:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 7-24 Business days |
| Australia, New Zealand | 10-15 Business days |
| Central & South America | 10-30 Business days |
| Asia | 5-15 Business days |
*Note: Total Delivery Time = Processing Time + Shipping Time
In-Transit time starts when your order has been shipped and does not include standard processing time applicable to the shipping method selected at the time of checkout. Business days do not include Saturdays, Sundays, or public holidays.
COVID-19 DELAY
Please note, that due to COVID-19, many shipping companies are prioritizing the shipments and receiving of emergency and necessary medical equipment. This could mean that your package may be withheld with the shipping company for an extended period of time which would lead to longer wait times and delays. There may also be a delay in the status of shipments. We hope you understand, as this is something completely out of our control.
If you have any questions, please do not hesitate to contact us.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes tracking is not always available due to free shipping.
For some shipping companies, it takes 1-4 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
LOST/MISSING PACKAGES
DECORATIQ does not liable if the incorrect address is placed during the checkout process.
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
Please ensure all of your shipping details are 100% complete and correct before placing the order. If shipping information has been entered incorrectly, please contact us within two (2) hours of your order placement. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.
DECORATIQ is responsible for delivering the item to the shipping address provided, but we are not liable if the item is lost or stolen after the item has been delivered. Please ensure the delivery location is a safe environment.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
DECORATIQ does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
ABOUT CUSTOMS TAX
For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes DECORATIQ to import the goods on his behalf. Further, the consignee/buyer agrees DECORATIQ may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition to the purchase price of the goods.
For international shipments, imported goods on behalf of the consignee/buyer. The consignee authorizes DECORATIQ to import the goods on his behalf. Further, the consignee/buyer agrees DECORATIQ may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition to the purchase price of the goods.
DECORATIQ is not responsible for applicable customs fees, import duties, taxes, or any other charges once the items have shipped. Fees may apply for imported goods/services and regulate by the country's law. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country. Shipping rates are estimated and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.
RESERVED RIGHTS REGARDING SHIPPING
While we will make every effort to accommodate your shipping and billing preferences, to protect our customers, DECORATIQ reserves the right to require customers to use a common shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
OUT OF STOCK ITEMS
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
If you have any other questions, please contact us and we will do our best to help you out.