FAQ

Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Once the transportation company has processed your order, you will receive a second email to let you know that your order is on its way to you.

DECORATIQ shipping policy.

How long will it take for my order to arrive?
It depends on where you are. Overseas deliveries can take anywhere from 3-30 business days depending on the product. Please don't panic if it doesn't show up immediately, it's on its way. Delivery details will be provided in your confirmation email.

Please note, that due to COVID-19, many shipping companies are prioritizing the shipments and receiving emergency and necessary medical equipment. This could mean that your package may be withheld from the shipping company for an extended time which would lead to longer wait times and delays. We hope you understand, as this is something completely out of our control.

Sometimes we ship our parcels separately to reduce the costs of shipping we source from different factories in Europe and the United States. You will have multiple tracking numbers, if two weeks have passed since receiving the first and we have not given you your tracking number please contact us here and we will be able to provide an update.

A confirmation email will be sent to you once the order is authorized and verified. Once the payment is verified, the order cannot be canceled or changed within this sort of time. However, we will do our best to support your request. As long as your product has not been submitted for fulfillment by us, we can cancel the order as long as the notice was made within 24 hours.

If your order has been shipped, we ask that you follow our return policy to get a full refund once you receive your product! This means we CANNOT cancel your order it must be refunded.

We often submit items for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it.

Shopping for your home should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.

We don't cover the cost of return shipping. As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 2-3 business days.

Please contact us using the contact form to initiate a return.

DECORATIQ refund policy.

You can return unsuitable items within our guarantee policy of 30 days of receipt. Items must be returned in their original packaging and intact condition. We would also recommend returning your item via tracked delivery to ensure your order arrives safely back to us.
Once your order has been processed, you shall receive a refund within 10 days.

We know how frustrating this situation can be. We will issue you a brand new item once we confirm the item was defective. If the item is to be returned, shipping costs are to be covered by us.

We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date.

We apologize for your less-than-perfect experience.

Our returns team will be able to provide you with the closest location for you to ship the return. We will process your return within 2 business days of us receiving the product.

If you can include a tracking number for us for the return of the package, it will make it easier for us to ensure your return is processed as soon as possible! We do not cover costs for return shipping.

Return timeframes depend on how soon you can ship the products and when we receive them.

DECORATIQ operates in many countries around the world! We have multiple warehouses based out of the USA, Europe, and Asia.

Our head office is located at Stakkevollvegen 55, 9010 Tromsø, Norway.

Please contact us directly to know which address you should ship any returns to, as each customer is associated with the closest fulfillment center to their geographic location.

In the vast majority of cases, you do not have to pay import taxes and customs duties. However, we are unable to advise what customs charges may be applied to your specific location. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by DECORATIQ. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges.

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