Our Return Policy And Process
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
We are not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
Damaged, defective, or incorrect items must be reported within 7 days of delivery.
If you received items ordered online that were received damaged, defective, or incorrect, you will need to contact customer service to receive a full refund to your original payment method.
🔥 NOTE: before using the refund service, write to us at refund@decoratiq.com
HOW REFUNDS WORK
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping
Please contact us directly to know which address you should ship any returns to, as each customer is associated with the closest fulfillment centre to their geographic location.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Prepaid Return Labels
We do not provide prepaid return labels. You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at refund@decoratiq.com.
DECORATIQ issues refunds to the original form of payment used on order if your order:
- Is canceled by DECORATIQ
- One or more of your items sold out since your order was processed
- Item(s) is proved to be received damaged, defective, or incorrect
DECORATIQ will take 2-5 business days to clear your refund. Depending on your financial institution, the refund amount may take up to 10 business days to post to your account.
I received a partial refund after placing my order. What is this for?
One or more of your items may have sold out since your order was processed.